MobileIPCentrex for Thomson Cirpack VoIP switching platform since 2004. Selfcare portal, IVR, Call Center, Click-2-Dial, IPDialer, call recording with very affordable pricing. Optional SAAS, CAAS, hosted business models. www.mobileipcentrex.com for more information. Try IPDialer from www.download.com
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Servion enables business transformation for enterprises in the area of customer experience management (CEM). Servion is platforms led solution provider who is focused on enhancing the customer experience by automating & integrating customer interaction channels. Servion’s IP platforms... Read More
ICMI Inc. is a global leader in call center consulting, training, publications and networking. ICMI's mission is to help call centers (contact centers, help desks, customer care, support centers) achieve operational excellence and superior business results.
Web based selfcare and SIP/MGCP provisioning system plus IPCentrex, Unified Messaging, Call Center, CRM connector, Click-2-Dial, automatic Phonebook, e-fax and many other features for Cirpack-Thomson-Technicolor Softswitch. Available for purchase to fit existing Cirpack softswitch and to widen... Read more
Call center software for Cirpack-Thomson-Technicolor Softswitch. Features include: - Flexible Hunt group formation - Quality monitoring - Multi Site service - Skill based hunting groups - Agent statuses (Busy, At work, Post Call Processing, Ready, Available, Alert) - Integrated IVR (outgoing... Read more