Call center software for Cirpack-Thomson-Technicolor Softswitch. Features include:
- Flexible Hunt group formation
- Quality monitoring
- Multi Site service
- Skill based hunting groups
- Agent statuses (Busy, At work, Post Call Processing, Ready, Available, Alert)
- Integrated IVR (outgoing message, Call divert, automatic callback request, voicemail, code collection)
- Outgoing message management and integrated recording
- Call recording
- Ring-Back tone
- Fax-2-Email
- PDF-2-Fax
- Comprehensive statistics (Full agent statistics for any period of time, call logs, call volumes, load graphics)
- CMR connector
- Number lookup
- Call type labeling
- Call handling profiles (Day, night, wekend, holiday etc.)
- Automated switching of call handling profiles.

Rate and Review Telegrupp AS

Rating: 0 - 0 reviews
Let users know what you would have wanted to know about this company.
Click on a star to rate this company
Post anonymously
When writing a review, please adhere to the Review Guidelines.