About Composit Communications USA
- CIMphone 2.0 (pronounced symphony) has been enhanced to offer advantages targeted at the medium-sized call center market. It is a customer interaction management platform that provides services such as IVR, dialer capabilities, speech recognition and generation, telephony integration, CRM integration and fax. The system also offers Web-enabled interactions like email, Voice over IP, shared browsing and chat. CIMphone ensures that the caller-specific information follows the call throughout the interaction process. If the caller is transferred or re-routed, the personalized information accompanies the caller to the next service agent's computer screen.