Advanced Workforce Optimization (AWO) portal uses advanced forecasting, skills requirements planning, and schedule optimization technologies developed by ac2 researchers to improve your customer service and reduce costs.
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
A Beautiful & True "All in One" Contact Center Solution / Cloud / Multichannel / WebChat with Video / IVR / Social Networks / SMS / WebRTC. With presence at 18 countries globally, we operate with customers with 5 to more than 1,500 positions, adjusting ourselves to every companys operations,...