Advanced Workforce Optimization (AWO) portal uses advanced forecasting, skills requirements planning, and schedule optimization technologies developed by ac2 researchers to improve your customer service and reduce costs.
ICMI Inc. is a global leader in call center consulting, training, publications and networking. ICMI's mission is to help call centers (contact centers, help desks, customer care, support centers) achieve operational excellence and superior business results.
Unisys offers a portfolio of business solutions in consulting and systems integration, outsourcing, network services and security, and enterprise-class server and related technologies. We align CRM solutions with customer-driven issues.
Minacs Worldwide provides CRM services. They design, build and manage multimedia contact center solutions.
They say they have clients with customers in North America, Europe, Latin America, Asia and the Pacific Rim. They also state that they employ 2,400 people in 16 locations and handle 20...