Five9 is the largest pure cloud contact center software provider with more than 1,700 customers and facilitating more than 3 billion calls per year. Five9 is revolutionizing the contact center industry, bringing the power of the cloud to customer service and sales organizations around the globe. The company gives enterprises of all sizes access to sophisticated and innovative contact center solutions quickly, at a cost of ownership far lower than traditional premise-based solutions.
Five9’s IVR, ACD, and Skills-Based Routing features enable inbound contact centers to deliver exceptional customer service while lowering operational costs. For outbound contact centers, the Five9 phone dialer with support for Predictive, Power and Preview dialing keeps agents productive and increases sales revenues. For all contact centers, Five9 provides quality monitoring, agent performance, and workforce management capabilities.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
PortaSIP is a call control software package based on the Session Initiation Protocol (SIP), providing a full array of call routing capabilities to maximize performance in both small and large packet voice networks. PortaSIP also provides a solution to the NAT traversal problem and enhances any...
Five9 provides the market-leading hosted predictive dialer to automate your outbound calling campaigns and boost productivity up to 300%. In any industry, when you regularly make outbound calls to your customers and are looking for ways to improve your productivity, the Five9 dialer can help.... Read more
Predictive dialing boosts agent productivity by up to 300% Five9 provides the market-leading hosted predictive dialer to automate your outbound calling campaigns and boost productivity up to 300%. In any industry, when you regularly make outbound calls to your customers and are looking for ways... Read more