The Customer Group

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11 South Lasalle Street, 5th Floor
Chicago, IL 60603-1238
About The Customer Group
  • The Customer Group offers contact centers strategic, operational and technology assistance. They handle the following services: Consolidation and Cost Management; Customer Interaction Monitoring and Profiling; Customer Value Analysis: Application Selection; Interaction Center Design and Build; Outsourcing Planning and Transition; ROI and Financial Modeling; and Scorecard and Performance Management.

    TCG Clients include: AT&T, Bank One, Ethnicgrocer.com, How2.com, Hyperfeed.com, InsuranceNoodle, Katy Industries, Orbitz, Pampered Chef, Teletech, TheMarkets.com, TeleSpectrum Worldwide, Wilson Baseball, Wisconsin Physicians Services and Credit Suisse First Boston.
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