The Customer Group offers contact centers strategic, operational and technology assistance. They handle the following services: Consolidation and Cost Management; Customer Interaction Monitoring and Profiling; Customer Value Analysis: Application Selection; Interaction Center Design and Build; Outsourcing Planning and Transition; ROI and Financial Modeling; and Scorecard and Performance Management.
TCG Clients include: AT&T, Bank One, Ethnicgrocer.com, How2.com, Hyperfeed.com, InsuranceNoodle, Katy Industries, Orbitz, Pampered Chef, Teletech, TheMarkets.com, TeleSpectrum Worldwide, Wilson Baseball, Wisconsin Physicians Services and Credit Suisse First Boston.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Unisys offers a portfolio of business solutions in consulting and systems integration, outsourcing, network services and security, and enterprise-class server and related technologies. We align CRM solutions with customer-driven issues.
Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience. With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording,...