KIVA Group provides CRM/CEM, unified sales and service, and unified delivery channel solutions that help financial institutions create a consistent, personalized experience for customers—with every interaction. Its Respect™ software connects customer, product, sales and service information to give institutions an unprecedented ability to manage the whole customer relationship. Organizations gain access to the current and historical interaction information they need – across multiple data sources – to provide exceptional service as well as capture new sales opportunities.
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Servion enables business transformation for enterprises in the area of customer experience management (CEM). Servion is platforms led solution provider who is focused on enhancing the customer experience by automating & integrating customer interaction channels. Servion’s IP platforms... Read More