KIVA Group provides CRM/CEM, unified sales and service, and unified delivery channel solutions that help financial institutions create a consistent, personalized experience for customers—with every interaction. Its Respect™ software connects customer, product, sales and service information to give institutions an unprecedented ability to manage the whole customer relationship. Organizations gain access to the current and historical interaction information they need – across multiple data sources – to provide exceptional service as well as capture new sales opportunities.
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
ClickFox’s patented software transforms your existing customer data into true, objective insight by showing your customers’ step-by-step behavior within AND across interactive systems, such as web sites, IVR/Speech systems, kiosks and agent's CRM desktops. Only ClickFox can translate...