The OCX is a Class 5 alternative switching system with integrated softswitch functionality that provides a migration path to packet-based networks. The OCX transforms legacy proprietary and centralized switching environments into a network capable of scaling to over 100,000 subscribers in a distributed architecture. The OCX incorporates a core set of CLASS and Custom Calling features and empowers third party service developers via its SIP and open API interfaces.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More