SimpleDial is a software application that automatically dials a number from a list. It has the ability to import multiple calling lists from any CRM or Excel. The user interface allows agents to choose a campaign, make calls or report on call result. A customer preview feature gives agents basic information on the customer, such as name and location, before placing the call. Callbacks are re-scheduled whenever the dialed number is busy/no-answer or when the customer requests one. The reports allow managers to assess the progress of the campaign or of individual agents. Simple dial can use either Symposium Agent or TAPI to make calls. If you have Symposium Agent 2 then there is closer integration.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer experience management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel,...
We work with clients to develop and manage effective B2B lead generation programs that feed your business a steady stream of qualified leads and appointments. What would it mean to your business if your sales reps doubled the number of appointments they had every week? Let us show you how.