Hartwell Consulting & Seminars

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P.O. Box 452822
Garland, TX 75045-2822
About Hartwell Consulting & Seminars
  • CS Telephone Skills is a Customer Service training guide. It is available in Instructor and Student versions. The topics include: Listening & Speaking Skills, Voice Skills, Handling Customer Concerns, Difficult Customers, Solution Building, Teamwork, Telephone skills, Creating Customer Loyalty, ACD Basics, and more.
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