About One-to-One Service.com
- iService is a completely web-based application that routes and automatically responds to customer email, provides a simple but powerful knowledge base, and includes a complete CRM component with detailed customer data and interaction history. Agents can handle larger workloads, proactively contact customers, and create work order tickets. Supervisors can monitor activity in real-time and ensure quality service is delivered. It is available as an On-demand or on-premise solution and is easily customizable to integrate with your existing web site. The user interface is intuitive with a very low agent learning curve. The skills based routing, advanced message filtering, and extensive CRM capabilities make it an ideal solution for contact centers that deliver email support.