One-to-One Service.com

Rating: 0 - Write A Review
211 West Springfield Avenue
Champaign, IL 61820-4838
About One-to-One Service.com
  • iService is a completely web-based application that routes and automatically responds to customer email, provides a simple but powerful knowledge base, and includes a complete CRM component with detailed customer data and interaction history. Agents can handle larger workloads, proactively contact customers, and create work order tickets. Supervisors can monitor activity in real-time and ensure quality service is delivered. It is available as an On-demand or on-premise solution and is easily customizable to integrate with your existing web site. The user interface is intuitive with a very low agent learning curve. The skills based routing, advanced message filtering, and extensive CRM capabilities make it an ideal solution for contact centers that deliver email support.
Competitors of One-to-One Service.com
  • The Taylor Reach Group Inc.

    The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
  • Unisys Corporation

    Unisys offers a portfolio of business solutions in consulting and systems integration, outsourcing, network services and security, and enterprise-class server and related technologies. We align CRM solutions with customer-driven issues.
  • Bright Pattern, Inc.

    Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer experience management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel,...