One-to-One Service.com

Rating: 0 - Write A Review
211 West Springfield Avenue
Champaign, IL 61820-4838
About One-to-One Service.com
  • iService is a completely web-based application that routes and automatically responds to customer email, provides a simple but powerful knowledge base, and includes a complete CRM component with detailed customer data and interaction history. Agents can handle larger workloads, proactively contact customers, and create work order tickets. Supervisors can monitor activity in real-time and ensure quality service is delivered. It is available as an On-demand or on-premise solution and is easily customizable to integrate with your existing web site. The user interface is intuitive with a very low agent learning curve. The skills based routing, advanced message filtering, and extensive CRM capabilities make it an ideal solution for contact centers that deliver email support.
Competitors of One-to-One Service.com
  • The Taylor Reach Group Inc.

    The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
  • BMC Software, Inc

    BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. BMC Digital Enterprise Management is an integrated set of IT solutions designed to fast track digital business for the ultimate competitive...
  • Upstream Works Software Ltd.

    Upstream Works provides Omnichannel Contact Center software to increase agent success and enhance the customer experience. With seamless integration, an intuitive smart agent desktop and complete omnichannel customer interaction history, we enable full visibility and context of the customer...