The Resource Center for Customer Service Professionals LLC

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P.O. Box 401
Western Springs, IL 60558
About The Resource Center for Customer Service Professionals LLC
  • The Resource Center, established in 1995, has the largest selection of call center and help desk education resources anywhere on the web today, including books, videos, self-study aids, benchmark reports, public and onsite seminars, conferences, and certifications. Whether you are organizing a help desk for the first time, or you are an experienced call center manager implementing state-of-the-art computer telephony, the Resource Center has classes and materials to assist you. Some of the Resource Center most popular public seminars include: - Call Center Manager Certification Training - Call Center Metrics, Data Analysis, and Reporting - Strategic Planning for Call Center Managers - Call Center & Help Desk Cost Management - Customer Relationship Management Strategies - How to Develop and Maintain SLAs - How to Design & Set Up a Successful Help Desk - Designing Effective Questionnaires - Understanding ACDs & Call Center Technology - Understanding Computer Telephony Integration - Understanding PBX Systems & Technology
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