Do you need to Record telephone calls? If you are governed by Financial services legislation than legally yes! But if you wish to drive staff improvement and customer accountability than Recording all transactions and using this information to improve your business strategy is a massive benefit.
How It Works?
Fluency Recording module integrates easily into your current Voice/Data environment and will record calls and business transactions from the agent screen. The Fluency will either sit on your IP LAN/WAN and record Voice packets, Tap into the ISDN network feed or Connect directly to your digital/Analogue handsets.
Once the recordings are captured, Fluency can highlight key words or parts of the conversation and remove critical or personal sections from broadcast. When listening to calls, managers can build and store simple or comprehensive Scoring forms,which drill directly into staff weaknesess, producing full historical performance data that allows you to improve your business interface and fully comply with legislative requirements.

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