Fluency Call Center Suite
Available from Braxtel Communications
The Fluency Communications Suite TM is a comprehensive suite of contact center software Modules designed to provide telephony and web-based communication applications for sales and service environments.
Fluency’s application environment supports the development and deployment of standard and customized applications and reporting capabilities and delivers true Enterprise functionality into the SMB marketplace. Fluency removes the need to purchase disparate applications, lowering both the initial capital investment and the cost of ownership. Through its unique Integration Module it is also able to fully integrate with any VoIP PBX or legacy voice platform as well as most Database or vertical market business applications.
The Fluency Communications Suite comprises of 4 independent modules:
Automatic Call Distribution
Interactive Voice Response