Braxtel Communications

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1300 Massachusetts Avenue, Suite 220
Boxborough, MA 01719-2200
About Braxtel Communications
  • Fluency delivers all of the functionality of large contact centers in a cost-effective solution for mid-sized contact centers. Fluency incorporates a number of contact center features, including advanced Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer-Telephony Integration (CTI), dialers, switching, and management and reporting capabilities, into one system. Fluency’s tightly integrated, standards-based architecture maximizes performance and functionality without third-party middleware.
Competitors of Braxtel Communications
  • The Connection Contact Center & Consulting Services

    The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
  • Unify Inc.

    OpenScape UC (Unified Communications) enables better communication and collaboration between students, faculty, and administration through unifying formerly separate modes of communication into a single, combined user experience that empowers student and staff engagement regardless of location...
  • Conveyant Systems

    Conveyant Systems – the industry-leading supplier of PC-based Operator Consoles and E9-1-1 Emergency Location Management Solutions for PBX, VoIP and Centrex applications. Our software interfaces with telecommunications and data networks to provide feature-rich solutions for your enterprise.
Products by Braxtel Communications
  • Fluency Call Center Suite

    The Fluency Communications Suite TM is a comprehensive suite of contact center software Modules designed to provide telephony and web-based communication applications for sales and service environments. Fluency’s application environment supports the development and deployment of standard and... Read more
  • Fluency Record

    Do you need to Record telephone calls? If you are governed by Financial services legislation than legally yes! But if you wish to drive staff improvement and customer accountability than Recording all transactions and using this information to improve your business strategy is a massive... Read more
  • Fluency IVR

    The Fluency IVR allows organizations to build a more flexible customer service model or enhance your revenue generating capabilities without increasing headcount. Also repetitive tasks can be automated within the IVR leaving staff free to focus on more productive areas of your business. This is... Read more