InVision Enterprise WFM
Available from InVision Software, Inc.
InVision Enterprise WFM is a web-based software solution and currently available in twelve languages. It allows the staff planner to optimize staffing by creating schedules that at all times conform as closely as possible to the actual requirement. At the same time, it helps users to observe all relevant legislation, local agreements and the contracts of individual employees – including work/life balance guidelines. Furthermore, it allows for employee involvement in the planning process via its employee web portal ‘Infothek’.
Its modular architecture supports the entire process of demand-oriented workforce management – from forecasting, scheduling and optimization, to integrated time management, monitoring and controlling. The software is highly flexible and applicable in all industries and all sized companies. It is just as suited to scheduling under 100 employees as it is for reducing personnel costs and increasing productivity when planning hundreds of thousands of employees globally. Thanks to its open interfaces, it can be integrated smoothly into existing IT environments and connected to numerous external systems. The software solution holds a unique, patent pending technology for demand-oriented and time-saving planning of multi-skill environments. Due to the fact that the sophisticated technology behind this is not based on the generally applied ACD (Automatic Call Distribution) routing logic, a considerable amount of time can be saved.