Interalia has over 250,000 installations in 60 countries around the world. For over 32 years we have been helping Contact centers improve their customer service and make a positive impression on callers. We have solutions for call processing, auto attendant, ACD announcements, audiotex, system failover, teleconferencing and music/messaging-on-hold.
1. Reduce caller frustration. 2. Speed up call processing. 3. Provide consistent messaging. 4. Offer multi-language support. 5. Direct callers to departments. 6. Play initial caller greetings. 7. Ask callers to remain on hold. 8. Tell callers how long they have to wait. 9. Entertain and inform callers. 10. Backup voicemail and IVR systems. 11. Inform callers of service disruptions. 12. Inform callers of emergencies.
Interalia can help! Whether you have 2 seats or thousands, Interalia has been recognized as the leader in contact center solutions for over 32 years. Visit us at www.interalia.com.
Genesys is the only company that focuses 100 percent on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources – self-service or assisted-service – to fulfill customer requests, optimize...