Since 1996, IntraNext Systems has been a leader in the contact center industry with computer telephony integration (CTI) solutions, delivering enterprise-wide efficiency applications for the customer care environment. iGuard is IntraNext’s PA-DSS validated application that offers an economical, easy-to-use path to customer satisfaction and call center security.
IntraNext targets medium-to-large call centers and has a proven track record for developing and supporting enterprise level applications. With over 35,000 CTI desktops installed in the Cable TV industry, we are now focusing on call center security tools for the retail, banking and health care industries.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More