IEX Corporation, a subsidiary of NICE Systems Ltd., is a leading supplier of workforce and performance management software used by contact centers worldwide. Founded in 1988, IEX has nearly 20 years experience in the market with solutions deployed in over 3,100 contact centers with more than a million agents in 50 countries. TotalView Workforce Management solutions from IEX provide a centralized platform for optimizing the contact center’s performance, helping centers forecast and plan more accurately and schedule more effectively. The company's performance management solutions deliver a unified view of operational metrics, helping everyone gain a clear understanding of performance goals and results.
IEX customers realize more benefits and ROI than with any other workforce and performance management solutions.
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We believe in making agent's work simpler, organized and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction. We help our customers to achieve this by making our software platform an all-in-one, simple and flexible solution. uContact is an...