About CELLIT Technologies
- CELLIT ContactPro is a contact management system for all forms of customer interactions. ContactPro can route, monitor, record, and report all contact management transactions. ContactPro provides a blended, multimedia environment, allowing contact center managers to manage inbound and outbound activity. Multimedia monitoring provides the ability to monitor all interactions from a single touch point. Among ContactPro's many applications are inbound skills-based routing, outbound predictive dialing, email management, web chat and collaboration, interactive voice response with voice recognition, voice messaging, contact monitoring, recording, reporting and dynamic provisioning.