Special Information Tones (SIT) - A Better Approach for Call Centers

A free white paper by Castel Communications LLC.

Call center managers are all too aware of the high percentage of calls which are rejected by the phone network and return a SIT to their dialer. What many are not aware of, however, is the fact that there are more than 26 unique types of SIT records and that many should be treated uniquely so that the call center can be more effective at working through their campaign calling inventory.

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