Castel Compass™ - Business Intelligence Center
Available from Castel Communications LLC.
Castel Compass Business Intelligence Center (Real-Time Dashboard) allows you access to real-time key performance indicators at any given time throughout the day. The dashboard is an easy-to-use graphical interface that may depict multiple key performance indicators in a single view. Users may drill down and across specific windows to find valuable real-time information when needed most.
Users can customize their own screens to focus upon specific call center business areas.Castel Compass delivers immediate metrics for your business such as agent and campaign productivity, promises and payments tracking.