Staff Planning Tools

Rating: 0 - Write A Review
R.D. #1, P.O. Box 263
Falls, PA 18615
About Staff Planning Tools
  • The Call Center Planning Tool helps managers make long term plans for hiring, training, and paying the agents needed to meet the targeted service level. Call center managers can create budgets and evaluate projects by forecasting. They can do "what if?" analyses and see how sensitive their plans are to their assumptions. The planning tool is based upon a mathematical model of call center operations. Volume and handle time forecasts, shrinkage, salaries, telecommunications rates, and other operating parameters are entered as variables; the tool automatically calculates staffing and cost forecasts. For inbound call centers, a queuing model is used to calculate staffing solutions.
Competitors of Staff Planning Tools
  • The Connection Contact Center & Consulting Services

    The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
  • The Taylor Reach Group Inc.

    The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
  • Arise Virtual Solutions Inc

    Arise is one of the world’s leading providers of virtual business process outsourcing (BPO) solutions for brands seeking to improve service quality and results. Arise provides the technology to deliver business processes using an independent home-based workforce delivering increased flexibility,...