Servion Global Solutions

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3 Independence Way, Suite 304
Princeton, NJ 08540
About Servion Global Solutions
  • Servion enables business transformation for enterprises in the area of customer experience management (CEM). Servion is platforms led solution provider who is focused on enhancing the customer experience by automating & integrating customer interaction channels. Servion’s IP platforms ServDesignSM, ServIntuitSM, ServInsightsSM, ServCloudTM and ServCareSM enable enterprises to drive the true value of their CX investments and build their Customer Engagement Hub.

    Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omni-channel customer experience. Servion’s omni-channel solutions empower enterprises to address the customer experience expectations of the millennial customers and manage over 10 billion customer interactions annually across 60 countries in 6 continents.
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Products by Servion Global Solutions
  • Workforce Optimization Consulting

    Servion offers assessment services for existing WFO implementations. Based on an analytics-led approach, Servion WFO consultants analyze current customer interaction routing and scheduling practices to recommend optimal shifts that lead to an enhanced customer experience. Read more
  • Customer Journey Analytics

    Customer journey analytics is the process of analyzing and mapping customer engagement and interactions with an enterprise through myriad channels and touch points. While this may be a formidable undertaking, it has been reported that companies which successfully navigate their customer journey... Read more
  • The ServCloud

    With over 600 clients across 6 continents, Servion can assists organizations to run completely on the cloud. It is a highly scalable platform that can handle 100’s to 1000’s of agents and provides business intelligence analytics for achieving successful customer interactions. ServCloud can be... Read more