Products by Servion Global Solutions
  • Workforce Optimization Consulting

    Servion offers assessment services for existing WFO implementations. Based on an analytics-led approach, Servion WFO consultants analyze current customer interaction routing and scheduling practices to recommend optimal shifts that lead to an enhanced customer experience. Read More
  • Customer Journey Analytics

    Customer journey analytics is the process of analyzing and mapping customer engagement and interactions with an enterprise through myriad channels and touch points. While this may be a formidable undertaking, it has been reported that companies which successfully navigate their customer journey... Read More
  • The ServCloud

    With over 600 clients across 6 continents, Servion can assists organizations to run completely on the cloud. It is a highly scalable platform that can handle 100’s to 1000’s of agents and provides business intelligence analytics for achieving successful customer interactions. ServCloud can be... Read More
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