Teleopti's Contact Center Coach is a software system for forecasting, scheduling and follow-up of contact center activities. It is a workforce management tool that allows for multiskill forecasting, multimedia forecasting, multisite forecasting, Web-based agent preferences, flexibility in work legislation rules, and scheduling of any activity, not only phone use. It also allows for multi-skilled agent scheduling, intra-day rescheduling, web enabled reporting, simulation and cost-benefit analysis, and wireless options for supervisors and agents.
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company's Force.com Platform enables customers,...