Teleopti Ltd

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Svardvagen 3B
New York, NY 10119
About Teleopti Ltd
  • Teleopti's Contact Center Coach is a software system for forecasting, scheduling and follow-up of contact center activities. It is a workforce management tool that allows for multiskill forecasting, multimedia forecasting, multisite forecasting, Web-based agent preferences, flexibility in work legislation rules, and scheduling of any activity, not only phone use. It also allows for multi-skilled agent scheduling, intra-day rescheduling, web enabled reporting, simulation and cost-benefit analysis, and wireless options for supervisors and agents.
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