Call Center Agent Software

Available from Amtelco

Amtelco's Call Center Agent Software Solutions include:
Infinity IS (Intelligent Series), featuring many powerful applications, which allow you to handle the high expectations of today’s clients who demand fewer operator errors, flexible call handling and message dispatch;

Soft Agent

The Soft Agent application is a revolutionary approach to streamlining the activities of call center agents and healthcare console operators by making any information available with a just a few keystrokes. The Soft Agent application is a highly scalable client application that makes any personal computer a professional telephone operator station;


CMI (Client Management Intelligence)

Automatically build contact management records for your clients with each call using AMTELCO’s CMI Diamond. Generate new revenue selling client management to your customers;


Unity Voice Logger

The Unity Voice Logger is the first call recording solution that eliminates the need for expensive third-party hardware, bothersome external wiring, and individual software installations on each operator workstation to record every call.

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