Mercom provides award-winning interaction recording and performance evaluation solutions, scalable to meet the needs of very large to small organizations. With well over 6000 Audiolog and Mercom Interaction products installed in leading call centers, mission-critical public safety and government agencies, utilities, and financial institutions around the world.
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
The SecureCloud gives you control over phone activity with the ability to securely record audio calls on-demand and update information in real-time with your core systems. Connect your CRM systems to Gryphon with rock-solid click-to-call, automatic logging, and list-dialing views.
Through its award-winning contact center automation, customer relationship management and knowledge management solutions, Astute Solutions enables consumer-focused companies to differentiate through service excellence. Its ePowerCenter™ and RealDialog™ solutions solve day-to-day interaction...