Mercom provides award-winning interaction recording and performance evaluation solutions, scalable to meet the needs of very large to small organizations. With well over 6000 Audiolog and Mercom Interaction products installed in leading call centers, mission-critical public safety and government agencies, utilities, and financial institutions around the world.
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Telephone Performance Assessment Services. Our call center services include remote monitoring and mystery calling. All of our programs are designed to provide objective, impartial observations to measure the quality of service provided by your representatives. We specialize in small and large...