Increasingly, enterprises are looking to Interactive Voice Response (IVR) systems to enhance customer experiences and reduce the costs associated with common calls to and from their organization. In addition to traditional touchtone inputs, customers demand the speed, convenience and precision available only available from today's most capable speech-enabled systems. With speech-based applications, customers experience less frustration and are more comfortable interacting with your company. Through the Omvia Voice Framework and its support of MRCP, Intervoice is able to offer the best-in-class advanced speech recognition technologies. This allows for the delivery of speech-enabled solutions that meet the highest levels of service and performance that customers expect from live personnel.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More