Increasingly, enterprises are looking to Interactive Voice Response (IVR) systems to enhance customer experiences and reduce the costs associated with common calls to and from their organization. In addition to traditional touchtone inputs, customers demand the speed, convenience and precision available only available from today's most capable speech-enabled systems. With speech-based applications, customers experience less frustration and are more comfortable interacting with your company. Through the Omvia Voice Framework and its support of MRCP, Intervoice is able to offer the best-in-class advanced speech recognition technologies. This allows for the delivery of speech-enabled solutions that meet the highest levels of service and performance that customers expect from live personnel.
Servion enables business transformation for enterprises in the area of customer experience management (CEM). Servion is platforms led solution provider who is focused on enhancing the customer experience by automating & integrating customer interaction channels. Servion’s IP platforms... Read More