Increasingly, enterprises are looking to Interactive Voice Response (IVR) systems to enhance customer experiences and reduce the costs associated with common calls to and from their organization. In addition to traditional touchtone inputs, customers demand the speed, convenience and precision available only available from today's most capable speech-enabled systems. With speech-based applications, customers experience less frustration and are more comfortable interacting with your company. Through the Omvia Voice Framework and its support of MRCP, Intervoice is able to offer the best-in-class advanced speech recognition technologies. This allows for the delivery of speech-enabled solutions that meet the highest levels of service and performance that customers expect from live personnel.
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Serviont's front end IVR can handle up to 96 calls (based on the hardware and the type of interface used) simultaneously and run multiple applications on the same platform. The system interfaces with the host on one end and the EPABX on the other. The system provides caller prompts. The...