Available from Portage Communications
SimACD™ is an exciting add-on module to Call Center Designer. You can now test and try out different numbers of agents and inbound lines in a computer simulated automatic call distributor (ACD) before actually implementing them in your call center.
SimACD supercedes the Erlang formulas used in other products by taking into account abandonment, blockage, ring delay, overflow and other ACD dynamics. This makes for far more accurate staffing