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5160 Parkstone Drive, Suite 140
Chantilly, VA 20151-3813
About MicroAutomation
  • With the CTI-IVR interface product installed, information collected by a front end IVR system can be passed to and popped on an agent's workstation monitor at the same time as a call is routed to the agent. So the agent has customer information and transaction history information before greeting the customer and is better prepared to handle the customer's requirements.
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