In today’s complex customer service environment, more timely and informed decisions can transform the results of enterprise performance. Knowing what’s happening in your operations from an internal perspective, and from the customer’s view—and why—can drive critical decisions that impact customer satisfaction, profitability, and your competitive edge.
Verint® Witness Actionable Solutions® Performance Management Optimization combines process optimization, training, and performance analytics to provide business-changing results across your customer-focused operations.
Verint can help your enterprise broaden performance management from internal productivity and quality metrics to include objectives and performance measures that are aligned with your corporate profitability goals.
By applying the techniques from Performance Management Optimization, our customers have achieved million-dollar savings and in some cases double-digit service improvements.
Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company's Force.com Platform enables customers,...
Manpower offers over ten years of dedicated call/contact center staffing expertise and exclusive assessment and training programs geared specifically for the call center industry. We’re dedicated to providing scalable, innovative, quality HR solutions and services to businesses of all sizes.
Auditel specializes in telecom bill cost reduction and loss recovery without carrier switches. Auditel's Workshop Training gives personnel the skills to carry out a telecom audit or coordinate the development of a complete telecommunications department.