Call Center Solutions is a line of management information products that can improve the operation of the call center. Using data from the Automatic Call Distribution (ACD) software on a telephone switch, Call Center Solutions highlights, translates, and delivers actionable ACD information to call center management, supervisors, agents, and callers. They offer a suite of products to address business needs. These products can be purchased as single modules, as well as be configured for multi-site facilities. Beyond their standard products, they offer custom applications to meet the unique and changing communications of call centers, and middleware solutions for third party developers.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More