Available from Escon Information Consulting
HelpDeskSaaS is a Help Desk Software-as-a-Service for Customer Service and Support that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team:
- Offer 24x7 support to users,
- Reduce the volume of support e-mails,
- Organize and manage support queues,
- Create automated email notifications.
It combines help desk functions into one collaborative package intended for use in web B2B or B2C environments.
HelpDeskSaaS is most suitable for internal and external help desks, call centers and as a simple contact management add-on for web site.