Contact is a feature-rich and cost effective application that has been designed in cooperation with exesutive suite and call center staff members and owners from around the world. Contact is advanced enough for the busiest agent/reception desk and intuitive enough for a temp’s first day on the job. Contact has been designed to ensure increased efficiency via point and click functionality that allows your staff to answer, transfer, place callers on hold and release calls via user-friendly PC based call controls. Incoming calls can be presented to your reception/agent staff based on incoming Direct Inward Dial (DID) information, Calling Line Identification (Caller ID/CLID) or based on specific trunk routes. Screen pops, type-o-matic searches and intuitive call controls ensure that Contact provides a powerful windows based CTI application that delivers fast and accurate call handling from any standard desktop PC. Contact’s intuitive user interface displays important information about incoming callers along with proper greeting and call handling instructions before your receptions staff even has a chance to answer the first ringing line.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More