Aspect

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300 Apollo Drive
Chelmsford, MA 01824
About Aspect
  • Aspect Software, Inc. founded the contact center industry and is now the world's largest company focused solely on unified communications for the contact center. Our all-in-one, IT-ready solutions help two-thirds of the FORTUNE Global 100 and a variety of small and medium enterprises to communications-enable their customer service, collections and sales & telemarketing business processes.

    Aspect provides the following solutions:
    PerformanceEdge™
    PerformanceEdge combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable organizations to holistically respond to changing business conditions. The PerformanceEdge applications dynamically interoperate to help contact center managers consider everything and act immediately. Inbound, outbound and blended contact centers can now more easily control costs, enhance service levels, align performance with strategic goals, and extend those benefits into the enterprise. For more information, visit our website.

    Unified IP product line

    Architected to help organizations execute on their unified communications strategies, the Aspect Software Unified IP™ products are all-in-one, IT-ready solutions that bring extreme flexibility to dynamic organizations. Aspect® Unified IP™ is a session initiation protocol (SIP)–based voice over IP (VoIP) product that unites automatic call distribution (ACD), predictive dialing, voice portal, Internet contact, workflow management, multichannel recording and quality management applications in a single software platform. Unified Command and Control™ is a highly scalable product that consolidates administration, reporting and routing across multiple contact center applications and locations. Aspect voice portal applications, deployable as either standalone software or within Aspect Unified IP, empower customers with speech self service while seamlessly extending to live assistance as required.

    Signature product line
    Based on 35 years of innovation, Aspect Software industry-leading Signature products provide the capabilities and reliability required by companies looking to replace or incrementally add functionality to their contact centers. The product line includes the Aspect® Spectrum® ACD, Aspect® CallCenter® ACD, Aspect® Unison® Predictive Dialer, Aspect® Conversations™ Predictive Dialer and Aspect® Enterprise Contact Server™. These products all offer a seamless migration from traditional voice to voice over IP (VoIP) as customers desire.
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