KnoahsARK is a comprehensive and affordable, agent performance management software suite that is scalable and designed specifically to maximize VoIP investments. KnoahsARK is Cisco-certified, is comprehensive without being complex, and role-based by design. It is equipped with powerful yet easy-to-use 100% Recording, Screen Capture, remote Silent Monitoring, custom multi-channel (voice, email, and chat) Quality and Reporting tools. KnoahsARK can be accessed via web or telephone 24/7.
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
VereQuest provides a range of products and services that work together to help improve and sustain contact center performance: - Outsourced Quality Assurance - Multi-channel, Cloud-based QA Platform - Customer-centric e-Learning - Customer Journey Mapping - Center and Customer Experience...