Available from OnviSource, Inc
OnviCord is an affordable suite of Workforce Optimization products that provide the features required to perform Quality Management effortlessly - OnviCord PRO Call Recording, recording with browser-based access for immediate search/ playback. Records 4-4000 phones, integrates with most telephony. Record multiple locations in a single system. Intuitive user interface encourages rapid adoption and improved productivity; OnviCord Excella Quality Assurance - Monitor live calls and recordings for quality assurance, training, or agent evaluation from virtually any location. Create unlimited custom templates for scoring agent performance and confirming compliance criteria; OnviCord Explora Speech Analytics - A phonetic search engine accurately mines call recordings for spoken words/phrases. Speech analysis is performed to identify and trigger actionable knowledge to effectively manage customer interactions, quality/compliance adherence, sales/ marketing opportunity detection and business intelligence; OnviCord Pictora Screen Capture - Records synchronized voice and video of desktop activity during customer interactions. Record video in full color or grayscale to expand capacity while maintaining clear image resolution; OnviCord Persona Workforce Management- Manages schedules and controls labor costs efficiently. Uses historical data to forecast call volume, manage staffing and generate schedules based on agent availability and skills to satisfy desired service levels.