Since 1989, TFB has been a leading developer of software for call centers and businesses across all industries. TFB applications help customer-centric organizations of all sizes leverage existing data and telephony investments to improve customer service, bolster contact center effectiveness, and control costs.
TFB offers a comprehensive suite of turnkey CTI applications, IVR, and flexible software modules for contact centers, as well as highly-customized, industry-specific applications for healthcare, hospitality, education, government, homeland security, and many more.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More