About Touchpoint Associates, Inc.
- Imagine a world where customers receive consistent service across all channels... a world where agents have the knowledge and the skills to handle problems on the first contact. Imagine a culture where managers and agents work in harmony to meet the needs of the customer - a place where relationships extend not only between the agent and the customer, but between the agent and their manager. Touchpoint Associates can make these concepts a reality in your center. Touchpoint Associates (TPA) consultants have worked with some of America's premier companies. From Fortune 500 to growing midsize market leaders, TPA consultants have helped companies improve the customer experiences across all touch points. Consultants have worked with companies like FedEx, Delta, BellSouth, Alltel, Longworth Venture Capital, Chrysler, DePaul University and others.