Workforce Management & Optimization (80 companies found)

Compare Workforce Management & Optimization companies specializing in products and services for Call Center Executives and Technology Buyers working in the Call Center Management Industry. Review company profiles and choose the best Workforce Management & Optimization companies for your business needs. Subscribe to an RSS feed of Business Chatter and monitor the developments and breakthroughs in Workforce Management & Optimization.

  • The Connection Contact Center & Consulting Services

    Outsourced Call Center Services Customer Service, Sales and Upsell
    Call Center Training & Development: Agent Development, Supervisor Development & Coaching
  • The Taylor Reach Group Inc.

    Contact Center, Call Center and Customer Experience
    Curriculum Development - Agent Training : Training is an essential activity in each call center or contact center. Traditional training involves a trainer at the front of the room reading PowerPoint slides to the trainees. This approach we call ‘Sage on the Stage’ has been proven to be an ineffective way to train adults. The quality of...
  • Arise Virtual Solutions Inc

    Arise is one of the world’s leading providers of virtual business process outsourcing (BPO) solutions for brands seeking to improve service quality and results. Arise provides the technology to deliver business processes using an independent home-based workforce delivering increased flexibility,...
  • Genesys Telecommunications Laboratories, Inc.

    Genesys is the only company that focuses 100 percent on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources – self-service or assisted-service – to fulfill customer requests, optimize...
  • Astute Solutions

    Through its award-winning contact center automation, customer relationship management and knowledge management solutions, Astute Solutions enables consumer-focused companies to differentiate through service excellence. Its ePowerCenter™ and RealDialog™ solutions solve day-to-day interaction...
  • Apex Business Software

    Powerful and cost-effective HR software, FMLA software, time and attendance software, and absence management software. Offering rule-based accrual for any type of leave with any level of complexity. Handles FLSA, automatic overtime calculation, California overtime calculation, agricultural...
  • Integra CCS

    We believe in making agent's work simpler, organized and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction. We help our customers to achieve this by making our software platform an all-in-one, simple and flexible solution. uContact is an...
  • Monet Software, Inc.

    Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience. With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording,...
  • Workforce Management Software Group, Inc.

    WFMSG has emerged as the innovator in collaborative, low cost workforce management solutions. WFMSG’s enterprise Community WFM platform is coupled with an intelligent deployment process that results in rapid ROI. To learn more about Community or set up a live product review of this revolutionary...
  • Portage Communications

    AgentTime: AgentTime™ Scheduler is the leading affordable and practical call center scheduling software solution designed specifically for small and medium sized call centers. AgentTime creates optimal schedules from your database of agents, shift definitions, agent availabilities, and agent requirements...