Workforce Management & Optimization (82 companies found)

Compare Workforce Management & Optimization companies specializing in products and services for Call Center Executives and Technology Buyers working in the Call Center Management Industry. Review company profiles and choose the best Workforce Management & Optimization companies for your business needs. Subscribe to an RSS feed of Business Chatter and monitor the developments and breakthroughs in Workforce Management & Optimization.

  • The Connection Contact Center & Consulting Services

    Outsourced Call Center Services Customer Service, Sales and Upsell
    Call Center Training & Development: Agent Development, Supervisor Development & Coaching
  • The Taylor Reach Group Inc.

    Contact Center, Call Center and Customer Experience
    Curriculum Development - Agent Training : Training is an essential activity in each call center or contact center. Traditional training involves a trainer at the front of the room reading PowerPoint slides to the trainees. This approach we call ‘Sage on the Stage’ has been proven to be an ineffective way to train adults. The quality of...
  • Salesforce.com

    Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company's Force.com Platform enables customers,...
  • Arise Virtual Solutions Inc

    Arise is one of the world’s leading providers of virtual business process outsourcing (BPO) solutions for brands seeking to improve service quality and results. Arise provides the technology to deliver business processes using an independent home-based workforce delivering increased flexibility,...
  • Integra CCS

    A Beautiful & True "All in One" Contact Center Solution / Cloud / Multichannel / WebChat with Video / IVR / Social Networks / SMS / WebRTC. With presence at 18 countries globally, we operate with customers with 5 to more than 1,500 positions, adjusting ourselves to every companys operations,...
  • Servion Global Solutions

    Workforce Optimization Consulting: Servion offers assessment services for existing WFO implementations. Based on an analytics-led approach, Servion WFO consultants analyze current customer interaction routing and scheduling practices to recommend optimal shifts that lead to an enhanced customer experience.
  • Monet Software

  • Apex Business Software

    Powerful and cost-effective HR software, FMLA software, time and attendance software, and absence management software. Offering rule-based accrual for any type of leave with any level of complexity. Handles FLSA, automatic overtime calculation, California overtime calculation, agricultural...
  • Five9, Inc.

    Five9 is the largest pure cloud contact center software provider with more than 1,700 customers and facilitating more than 3 billion calls per year. Five9 is revolutionizing the contact center industry, bringing the power of the cloud to customer service and sales organizations around the globe....
  • Cisco Systems, Inc.

    The Cisco Collaborative Knowledge "digital workplace" solution can empower your organization with the digital tools and technology it needs to access experts, learning, and knowledge in real time.