Quality Monitoring (60 companies found)

Compare Quality Monitoring companies specializing in products and services for Call Center Executives and Technology Buyers working in the Call Center Management Industry. Review company profiles and choose the best Quality Monitoring companies for your business needs. Subscribe to an RSS feed of Business Chatter and monitor the developments and breakthroughs in Quality Monitoring.

  • The Connection Contact Center & Consulting Services

    Outsourced Call Center Services Customer Service, Sales and Upsell
    The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain...
  • The Taylor Reach Group Inc.

    Contact Center, Call Center and Customer Experience
    Quality Management and Customer Experience (CX) Design: We have helped many organizations to reimagine, redesign and redevelop their quality program to ensure a positive alignment with both customer satisfaction and NPS. We work with our clients to identify: ⦁ Activities or processes required for a contact to be aligned to the business objectives of...
  • Astute Solutions

    Through its award-winning contact center automation, customer relationship management and knowledge management solutions, Astute Solutions enables consumer-focused companies to differentiate through service excellence. Its ePowerCenter™ and RealDialog™ solutions solve day-to-day interaction...
  • ASC

    ASC is a provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line...
  • LumenVox

    Intuitive GI-based toolkit to quickly design, develop, and deploy any speech application or IVR. By connecting to most any phone system and accessing any database, the Platform can easily be used to create Speech Driven Technical Support, Call Router, Customer Service, Dealer Locator, or...
  • VereQuest Inc.

    VereQuest provides a range of products and services that work together to help improve and sustain contact center performance: - Outsourced Quality Assurance - Multi-channel, Cloud-based QA Platform - Customer-centric e-Learning - Customer Journey Mapping - Center and Customer Experience...
  • America's Call Center

    America’s Call Center offers seamless integration of your call center programs in a cost effective and professional environment to increase your Return On Investment (ROI) while delivering more satisfied customers. By being a partner with our clients, we can offer customized solutions using the...
  • ARC Consulting, LLC

    Telephone Performance Assessment Services. Our call center services include remote monitoring and mystery calling. All of our programs are designed to provide objective, impartial observations to measure the quality of service provided by your representatives. We specialize in small and large...
  • Servion Global Solutions

    Servion enables business transformation for enterprises in the area of customer experience management (CEM). Servion is platforms led solution provider who is focused on enhancing the customer experience by automating & integrating customer interaction channels. Servion’s IP platforms...
  • Five9, Inc.

    Five9 is the largest pure cloud contact center software provider with more than 1,700 customers and facilitating more than 3 billion calls per year. Five9 is revolutionizing the contact center industry, bringing the power of the cloud to customer service and sales organizations around the globe....