Performance Management (71 companies found)

Compare Performance Management companies specializing in products and services for Call Center Executives and Technology Buyers working in the Call Center Management Industry. Review company profiles and choose the best Performance Management companies for your business needs. Subscribe to an RSS feed of Business Chatter and monitor the developments and breakthroughs in Performance Management.

  • The Connection Contact Center & Consulting Services

    Outsourced Call Center Services Customer Service, Sales and Upsell
    The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain...
  • The Taylor Reach Group Inc.

    Contact Center, Call Center and Customer Experience
    Performance Management & Metrics: You can’t manage what you can’t or don’t measure. Developing and implementing a balanced set of metrics that are relevant and actually support business decision making is critical in any environment and this is also true of call centers. Should we be measuring FCR, NPS or CSAT and at what level...
  • Quality Contact Solutions, Inc.

    Telemarketing Telemanagement: Telemanagement is a term that describes the practice of managing inbound or outbound telemarketing programs for clients that outsource them to one or more external service providers. Typically the telemanagement function is performed by an external third party that has 100% responsibility for...
  • SJS Solutions LTD

    Rating: 5 - 2 reviews
    Founded in 2001, SJS is a manufacturer of advanced visual communications and employee engagement technology. We help companies of all sizes build highly effective call and contact centers. Using our Optymyse range of products to create branded, engaging; wallboards, desktop and mobile displays...
  • Salesforce.com

    Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company's Force.com Platform enables customers,...
  • ClickFox

    ClickFox’s patented software transforms your existing customer data into true, objective insight by showing your customers’ step-by-step behavior within AND across interactive systems, such as web sites, IVR/Speech systems, kiosks and agent's CRM desktops. Only ClickFox can translate...
  • erwin, Inc.

    erwin Data Modeling provides a collaborative data modeling environment to manage enterprise data through an intuitive, graphical interface. With a centralized view of key data definitions, you can have a better understanding of corporate data, managed in a more efficient and cost-effective way.
  • PeopleKeys

    PeopleKeys® assessments aid organizations in unlocking human potential. Using the power of personality, PeopleKeys® helps your company benchmark top performers, then hire and retain the individuals best suited for their job and your business. PeopleKeys® is a system built on 35+ years...
  • nGUVU

    OUR MISSION IS TO CREATE A BETTER EVERYDAY WORK EXPERIENCE FOR CONTACT CENTER AGENTS. WE GAMIFY THEIR RESPONSIBILITIES, EMPOWERING AND MOTIVATING THEM TO SELF-MANAGE AND IMPROVE CONTINUOUSLY BY BRINGING A SENSE OF FUN AND COLLABORATION TO ACHIEVING OBJECTIVES. nGAGEMENT by nGUVU nGAGEMENT uses...
  • Electronic Displays Inc

    Help get the most out of each employee. Increase and monitor preformance.