Knowledge Management (24 companies found)

Compare Knowledge Management companies specializing in products and services for Call Center Executives and Technology Buyers working in the Call Center Management Industry. Review company profiles and choose the best Knowledge Management companies for your business needs. Subscribe to an RSS feed of Business Chatter and monitor the developments and breakthroughs in Knowledge Management.

  • The Taylor Reach Group Inc.

    Contact Center, Call Center and Customer Experience
    Call/Contact Center Strategic Assessment: The Strategic Assessment is an essential ‘health check’ for your contact center. At Taylor Reach, we take a hands-on, “holistic” approach when our clients seek our assistance, examining all of the relevant aspects and elements of the contact/call center related to our engagement. We uncouple the...
  • Upstream Works Software Ltd.

    Upstream Works provides Omnichannel Contact Center software to increase agent success and enhance the customer experience. With seamless integration, an intuitive smart agent desktop and complete omnichannel customer interaction history, we enable full visibility and context of the customer...
  • BMC Software, Inc

    BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. BMC Digital Enterprise Management is an integrated set of IT solutions designed to fast track digital business for the ultimate competitive...
  • PictureWindow Software

    PictureWindow Software provides CTI (computer telephony) applications such as PC attendant consoles and ACD call management and reporting systems for most business phone systems such as Cisco, Mitel, Shoretel, Avaya, Nortel, Siemens and many more. PictureWindow Software's TeleConnect attendant...
  • CodeBaby Corp

    CodeBaby is a leader in web-based digital character technology, and enables corporations to integrate state-of-the-art, interactive 3D characters with their websites and online services. The CodeBaby Production Studio is a development platform that allows a company to design and deploy a 3D...
  • CallMiner Inc

    A complete and accurate understanding of every customer conversation – not just the words that are spoken, but why the customer called and how the call was handled.
  • Oracle Insurance

    Oracle Documaker: Oracle Documaker is the most widely used dynamic publishing platform in the insurance industry. Oracle Documaker is a powerful publishing platform that automates enterprisewide design, production, and multi-channel distribution of a broad array of customer-facing insurance documents.
  • IssueTrak

  • Astute Solutions

    Through its award-winning contact center automation, customer relationship management and knowledge management solutions, Astute Solutions enables consumer-focused companies to differentiate through service excellence. Its ePowerCenter™ and RealDialog™ solutions solve day-to-day interaction...
  • InStranet , Inc.

    Are all your agents up-to-date on the latest? Have they read the new policy change? Is there any way to test their knowledge of new procedures? Can agents with different skill levels provide consistent answers to similar calls? Do they have the tools to suggest appropriate up-sell and...