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VPI

160 Camino Ruiz
Camarillo, CA 93012-8704

Research By VPI

In With the New: The Benefits of New Analytics in Quality Assurance
Quality assurance for customer contact centers is crucial for the generation and maintenance of strong customer service. Widely regarded as one of the most essential...Read More
By: VPI | Published: 10/30/2010
Building a World-Class Quality Assurance Program
Contact center customer service is an essential component in both customer relationship management and customer experience management. Firms who excel in providing customer...Read More
By: VPI | Published: 10/28/2010

About VPI:

VPI is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk.
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