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Burnsville, MN, March 30, 2010 — The Connection announced today that Technology Marketing Corporation (TMC®), a global integrated media company, has ranked The Connection as the 9th largest inbound contact centers in the U.S. on its 25th Annual Top 50 Teleservices Agencies by its publication Customer Interaction Solutions®.
The Connection (www.the-connection.com) is an award winning, U.S.-based outsourced contact center service provider. The Connection provides extensive sales and customer support specializing in inbound and outbound teleservices, email response, live web chat and interactive voice response (IVR) services. With multiple contact centers located throughout the nation, The Connection provides uninterrupted 24x7 support 365 days each year. The Connection has provided contact center support since 1981. Industries include: telecom, wireless, broadband, cable, healthcare, pharmaceutical, Life and Health Insurance, financial services, Internet retailers, catalog, publishing, crisis management, product recall and direct response.
The 25th Annual Top 50 Teleservices Agencies Ranking recognizes the top inbound teleservices agencies, both domestic and international, well as outbound Teleservices and interactive inbound, as measured by the amount of billable teleservices minutes they have completed during the past year.
The Connection has met the stringent criteria set by the editors of Customer Interaction Solutions. Their billable minutes were verified by the editors for accuracy and reliability and submitted a letter of verification from its telephone service providers certifying the number of minutes billed during the 12 month period from November 1st, 2008 to October 31st, 2009.
For additional information contact:
Erin Brooks, Sales and Marketing Specialist – 800-883-5777 or sales@the-connection.com