AMC Technology

AMC Multi-Channel Integration Suite uniquely qualifies AMC to provide real-time connectivity between leading CRM applications and contact center solutions. Through its open architecture,the AMC product suite enables contact centers to integrate a variety of communication channels, across different platforms, using new or existing infrastructure - creating a true multi-channel, multi-vendor contact center. The AMC product suite provides certified, pre-packaged integration to reduce implementation time and lower the total cost of ownership. As a software development partner with CRM application providers including SAP, Siebel, Oracle / PeopleSoft and Microsoft and with contact center solution providers including Avaya, Cisco and Nortel. AMC develops certified integration solutions that have been proven in numerous production deployments worldwide.