Product Spotlight
  • Available from The Taylor Reach Group Inc.

    CX Health Check More than half of customer interactions occur in the contact center, yet most organizations don't have any real insight into this critical activity. Customer experience has a significant impact on satisfaction, loyalty and retention. Thus, customer experience delivered through... Read More
Top Companies
  • The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
  • The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. Read More
  • Integrated VoIP and TDM Platform providing bulk call generation, protocol analysis and QoS measurements. Read More