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Call Center Management and Software

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Product Spotlight
Mobile / Bluetooth Headsets
By: Sencommunications, Inc.
With an ever-changing work environment, you need a headset that will move with you. Mobile and Bluetooth® headsets from Sencomm and Plantronics® are the perfect fit for life on the go.
Stretch Break
By: Para Technologies
Ergonomic software to prevent injuries.
A team of health care professionals developed Stretch Break to increase circulation, relieve tension, boost your energy level, and help guard against...
VoiceCatcher
By: VoiceGate
VoiceGate brings the power and flexibility of a large-scale call recording solution to the Small Office/Home Office market! Conversations, along with inbound and outbound call data (voice/caller ID),...
Research Center
Building a World-Class Quality Assurance Program
Contact center customer service is an essential component in both customer relationship management and customer experience management. Firms who excel in providing customer service consistently...Read More
By: VPI | Published: 10/28/2010View all white papers by VPI
Understanding Visual User Interface Design
Controlling a machine by simply talking to it was science fiction only a short time ago. Until recently, this area was considered to be artificial intelligence. However, with advances in technology,...Read More
By: Pronexus Inc. | Published: 11/12/2010
Call Recording for Healthcare: Compliance Rules & Regulations for HIPAA, PCI and NACHA
Healthcare businesses are rapidly expanding call recording throughout their organizations to improve patient satisfaction and document patient related communications for compliance. Because of...Read More
Top Companies
Sencommunications, Inc. is an established woman-owned business with over 20 years of experience in headsets, phones and telecommunications products and services. We are committed to the highest standards of business ethics and make customer service our number one priority. As a Premium Plantronics® Distributor, Sencomm is a one stop shop for all your telecommunications needs. Our outstanding products and services...
The Connection is an award-winning U.S.-based live operator outsource contact center provider that has repeatedly been rated by Customer Inter@ction Solutions Magazine as one of the “Top 50” service agencies in the country. We have also recently distinguished for the last four years as an MVP (Marketing Via Telephone) Quality Award recipient. We...
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