Call Center Management and Software

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Product Spotlight
LeadMaster
By: LeadMaster
LeadMaster has been providing affordable web-based Sales force CRM and Lead Management solutions since 1998. The LeadMaster application features robust marketing automation features for campaign...
Virtual PBX
By: VirtualPBX.Com
Virtual PBX is a virtual phone system providing you with Fortune 500 sound, features, and reliability at a small business price. With features like auto-attendant, extensions with follow me calling...
PBX Parachute
By: VirtualPBX.Com
PBX Parachute is a disaster recovery and business continuity service for your hardware phone system. In the event of a telecom outage (lines cut, gas leak, earthquake, electrical ourage, or phone...
Research Center
Epicor: Enabling 21 CFR Part 11 Compliance
This white paper describes the requirements for FDA 21 CFR Part 11 compliance at a high level and discusses how Epicor enables FDA regulated manufacturers to fulfill these demands.
By: Epicor Software | Published Date: 6/3/2010
Simulations Keep Employees at the Top of Their Game
Discover how employment simulations are helping companies reduce hiring and training costs while increasing employee performance and productivity.
By: Employment Technologies Corporation | Published Date: 4/21/2010
12 Criteria for Selecting the Best ERP System Replacement
Replacing an ERP system can open unlimited business
opportunities. This white paper explains the 12 criteria to identify and select the best solution that will meet your expectations.
By: Epicor Software | Published Date: 3/31/2010
Top Companies
Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company's Force.com Platform enables customers, partners and developers to quickly build powerful...
The Global Connect Voice Broadcasting system is 100 percent Web based, affording you the flexibility to compose a voice broadcast and send it when you want to. There is no additional hardware or software to buy, and you will never be charged for an upgrade. All you need is a touchtone phone and access to the Internet.
Stop imagining what a 300% increase in agent talk time could do for your business and realize it with IAT SmartDial ® solutions. IAT’s tailored dialing solutions that fit your company’s needs, whether large or small, are at your fingertips. Start with our hosted solutions, CT Impact Hosted Broadcast Messaging and Predictive Dialing to fit your...
Telephone Performance Assessment Services. Our call center services include remote monitoring and mystery calling. All of our programs are designed to provide objective, impartial observations to measure the quality of service provided by your representatives. We specialize in small and large call center solutions.
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