Product Spotlight
  • Available from The Taylor Reach Group Inc.

    Training is an essential activity in each call center or contact center. Traditional training involves a trainer at the front of the room reading PowerPoint slides to the trainees. This approach we call ‘Sage on the Stage’ has been proven to be an ineffective way to train adults. The quality of... Read More
Top Companies
  • The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
  • The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. Read More